NYXI values our customers and is committed to providing a straightforward warranty that is processed in a hassle-free way.
Below are some terms and conditions for the return and replacement of our products.
Hassle-Free Promise means you can return the item(s) to us within 30 days of delivery. Sign up here for membership to enjoy 6 months' warranty.
1. NYXI is committed to 100% customer satisfaction! If you are unsatisfied with quality issues, you get a new replacement within 30 days of delivery (Membership for 6 months), and only need to pay $10 for shipping!
2. We do not accept returns after 30 days of delivery (Membership for 6 months).
3. If you have taken delivery of a package and the contents have been damaged in transit, please contact us at firstname.lastname@example.org within 7 working days of delivery for a replacement.
4. Cancellation of Order
Cancellation request if the order is shipped: If you want to cancel the order once it has been dispatched, Please reject the parcel at the time of delivery so it will automatically be returned back to us. We will issue a complete refund once the package is returned back to us.
Cancellation request if the order is not shipped: If you want to cancel the order immediately and it is not dispatched, we will cancel the order and issue a complete refund.
* Refunds are only available for products purchased directly from nyxigame.com.
Contact us at email@example.com
NYXI support will reply within one working day.
After reaching an agreement, you will be given the required information (such as a refund address).
Return the products.
After the goods are received, NYXI will arrange a refund within 3 working days.
Items should be unworn, undamaged, and unaltered to be eligible for returns/exchanges.
Returns must include all accessories;
Items must include original packaging;
For warranty claims not related to product quality, the buyer is responsible for shipping costs;
For warranty claims related to product quality, please attach a video or picture for faster service;
If the product does not meet the requirements above, the return request may be rejected.
If you have any other questions about our return policy. Please email us and our team is here from Monday to Friday.
If you don't receive our Customer Service team's response for an extended period of time (24 hours on weekdays, 72 hours on weekends), please check your Contact email's Spam folder. Our emails may have been filtered incorrectly by your email server/provider.