Shipping Policy

We are excited to announce that NYXI has launched local warehouse shipping, enabling faster product delivery for customers in the United States and European Union regions. With this new service, certain products can now be received more quickly by customers in these areas. For more information, please refer to the details below.

Shipping Area, Method and Time

There are more than 40 countries/areas where nyxigame.com ships to. We are unable to deliver to mail-forwarding addresses, PO Box addresses, BFPO/APO/FPO/DPO addresses, and addresses for temporary residence.

Please see our Shipping Directory to find out if nyxigame.com serves your country.

Shipping Directory

North America
United States	Canada
Latin America
Mexico
South America
Peru	Colombia	Chile
Europe
France	Germany	Spain	United Kingdom
The Netherlands	Belgium	Italy	Poland
Switzerland	Sweden	Austria	Portugal
Norway	Ireland	Hungary	Denmark
Finland	Greece	Czech Republic	Slovakia
Luxembourg	Lithuania
Asia
China	Hongkong(China)	Taiwan(China)	South Korea
Singapore	Japan	Malaysia	Thailand
Philippines	Indonesia	Saudi Arabia	The State of Israel
United Arab Emirates
Oceania
Australia	New Zealand

USA Shipping Services

Shipping Method	Cost	Timeframe
Local delivery	Free on orders $49+ ; $9.99 on orders below	2-3 working days
Standard Shipping	Free on orders $49+ ; $9.99 on orders below	12-20 working days
Express Shipping	$14.99	5-12 working days

* Please note:

Any items purchased with incoming stock or pre-order will ship in 10-20 business days.

Once your order has shipped, you will receive an Order Tracking Number via email. Please contact us at support@nyxigame.com if you have any other questions or concerns about the order shipping status.

EU Shipping Services

Shipping Method

Cost

Timeframe

Standard Shipping

Free on orders $49+

$9.99 on orders below

15-25 working days

Express Shipping

$14.99

8-12 working days

* Please note:

Any items purchased with incoming stock or pre-order will ship in 10-20 business days.

Once your order has shipped, you will receive an Order Tracking Number via email. Please contact us at support@nyxigame.com if you have any other questions or concerns about the order shipping status.

All Other International

Shipping Method

Cost

Timeframe

Standard Shipping

Free on orders $49+

$9.99 on orders below

15-25 working days

Express Shipping

$14.99

8-12 working days

* Please note:

Any items purchased with incoming stock or pre-order will ship in 10-20 business days.

Once your order has shipped, you will receive an Order Tracking Number via email. Please contact us at support@nyxigame.com if you have any other questions or concerns about the order shipping status.

* Stay tuned for further updates

For customers in other regions,we are currently working on expanding our delivery services to provide better options.

Delivery Times

When customers place an order on nyxigame.com. NYXI will ship items out as soon as possible, but this will not always be the same day as your order. In general, please add 1-2 business days to allow for processing time.

About Delivery

Our delivery time consists of two parts

Order product packaging time:
After receiving an order from nyxigame.com/nyxigaming.com, we need to select the product ordered by the customer from the warehouse, check the product quality, and finally pack it for logistics delivery.
Shipping time:
After the products ordered by the customer are sent from the warehouse, these products will be transported by sea, land, or air. The delivery time is depends on the selected transportation method.

Regarding the fees, we have prepaid the customs duties, and generally, no additional fees will be incurred.

Delivery Address

A complete, correct delivery address is essential. Once your order has been processed or shipped, it won’t be able for us to change the shipping address. If you wish to redirect your parcel, please contact the courier company with your order directly. To change or cancel the order, please email support@nyxigame.com within 24 hours after order is placed.

Lost/Damage Packages Due To Shipping

If any item is lost or arrives damaged due to shipping, please snap some photos of the damage to the box and contact us at support@nyxigame.com within 7 working days of delivery for a replacement.

FAQs

Which regions are eligible for local shipping?

For customers in the United States purchasing the NYXI Wizard Purple Style Controller/NYXI Hyperion Wireless Controller, you can enjoy express shipping with a delivery time of 2-3 days.

How can I purchase NYXI‘s products in Brazil?

Due to local policies in Brazil, nyxigame's official website currently does not support shipping to addresses in Brazil.
However, customers in Brazil can purchase our products through Amazon/Shopee. Please be aware that there may be import taxes due to platform policies, and delivery may take 15-20 days due to remote shipping.
You can find the specific product available for purchase and the link below:

Amazon Link:

Shopee Store>>

If you have any questions, please feel free to contact us support@nyxigame.com.

Can I delivery to a PO Box address?

Mail-forwarding addresses, PO Box addresses, BFPO/APO/FPO/DPO addresses, and addresses for temporary residence are all addresses that we are unable to deliver to. This is the ensure the safe delivery and receipt of your NYXI order.

Why my order is canceled?

Your order may be canceled due to temporary non-delivery of logistics, exceeding the risk management rules, etc. Please contact us at support@nyxigame.com for help.

Why can't I purchase the NYXI's products in Mexico?

Due to shipping policies, some regions in Mexico are unable to place orders.
However, customers in Mexico can purchase through our Amazon. Due to remote delivery, the delivery may take 7-9 days.
You can find the specific product available for purchase and the link below:
NYXI Wizard Spice Orange Style Wireless Joy-Pad >>
NYXI Hyperion Black Style Wireless Joy-Pad >>
NYXI CHAOS PRO Black Style Pro Controller >>
NYXI CHAOS PRO White Style Pro Controller >>
If you have any questions, please feel free to contact us at support@nyxigame.com.