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Frequently Asked Questions
Shipping
How long does delivery take to the United States, Europe, or Mexico?
Generally, shipping to the United States, Europe, or Mexico takes around 7-14 days. please note that holidays, customs processing, or unforeseen delays may extend delivery times slightly.
How long does it take to ship my order after placing it?
NYXI typically processes and ships orders within 1-2 days after they are placed. Once your order is shipped, you’ll receive a confirmation email with tracking information.
Can I delivery to a PO Box address?
Mail-forwarding addresses, PO Box addresses, BFPO/APO/FPO/DPO addresses, and addresses for temporary residence are all addresses that we are unable to deliver to. This is the ensure the safe delivery and receipt of your NYXI order.
What should I do if my delivery fails, my package is lost, or tracking information isn’t updating?
If you experience any issues with delivery, such as failed attempts, lost packages, or lack of tracking updates, please contact our support team at support@nyxigame.com. We’ll investigate the issue and work with you to resolve it as quickly as possible.
Does NYXI ship to Honduras or El Salvador?
Currently, NYXI does not offer delivery to Honduras or El Salvador. We are always working to expand our delivery options, please stay tuned for further updates.
Order
Do I need to pay customs fees for my NYXI order?
No, you do not need to pay any additional customs fees.
Can I change my address or items in my order after placing it?
Yes, you can contact our customer service team at support@nyxigame.com to request changes to your address or items, but only before your order ships.
If your order has already shipped, you may refuse the package upon delivery.
How can I cancel my order?
To cancel an order, please contact our customer service team at support@nyxigame.com within 24 hours of placing it. We’ll assist you with the cancellation process.
If your order has already shipped, you may refuse the package upon delivery. Once the package is returned to us, we’ll process your refund.
How can I view my order information?
To view your order details, including shipping and tracking information, simply log in to your account on the User Center. You’ll be able to access all relevant order information there.
Log in here>>
How can I check my tracking number?
You can easily find and track your order by visiting our tracking page. Go to how to track for step-by-step instructions on locating and tracking your package.
Track Here>>
Why my order is canceled?
Your order may be canceled due to temporary non-delivery of logistics, exceeding the risk management rules, etc. Please contact us at support@nyxigame.com for help.
Product
How can I upgrade my firmware?

If you’re experiencing a non-functional issue, a firmware upgrade may not be necessary. However, if an upgrade is needed, you can follow the instructions on our website. Visit this link for a step-by-step guide on how to upgrade your firmware.
Upgrade Firmware>>>

How can I request a return or refund?
To request a return or refund, please contact our customer service team at support@nyxigame.com. You can also refer to our return policy for detailed instructions.
Return Policy>>
How can I request an exchange?
To request an exchange, please contact our customer service team at support@nyxigame.com. You can also find detailed instructions on how to proceed with an exchange.
Return Policy>>
What should I do if my connection is disconnected?
If you're experiencing connection issues, please try the following steps:
1. Check the Bluetooth module: Ensure there are no issues with the Bluetooth connection.
2. Minimize signal interference: Wireless connections can be affected by interference. Place your Nintendo Switch in an open area, at least 1 meter away from other electronic devices, and disconnect other controllers.
3. Stay close to the controller: When connecting, try to be as close as possible to the controller to ensure a stable connection.
4. Unpair and re-pair: Cancel all pairing information and attempt to re-pair the devices.
What should I do if my NYXI Wizard Wireless Joy-Pad experiences drift, offset, or dead zone issues?
If you’re experiencing drift or dead zone problems with your SJ01 controller, try these steps:

1. Reconnect the Controller: Turn off the controller and reconnect it. Make sure not to touch the joystick while connecting to the Switch.
2. Update the Firmware: Visit the firmware update page for instructions.
3. Restart the Controller: Press the pairing button to restart the controller.
4. Calibrate on the Switch: Use the Switch’s built-in controller calibration settings.
5. Adjust Joystick Ring Alignment: Check and adjust the alignment of the joystick ring during installation.
6. Adjust Dead Zone in the App: Use the KeyLinker app to modify the dead zone settings.
7. Use a Round Joystick Ring: Consider using the round joystick ring for improved control.
NYXI Warrior Wireless Controller
Customer Service Team: Support@nyxigame.com
Learn More
Can I switch between Switch mode and PC mode on the NYXI Warrior Wireless Controller without restarting the controller?
No, once the controller is connected to a PC, it cannot switch directly between Switch mode and PC mode. To switch back to using it on the Nintendo Switch, you will need to reconnect via a USB cable or Bluetooth pairing with the Switch. Direct mode switching isn’t supported without reconnecting.
What should I do if I encounter Bluetooth connection issues with the NYXI Warrior on my PC?
If you’re connecting the NYXI Warrior to a PC in Switch mode, the Bluetooth name may display as “Pro Controller.” To resolve this, try the following steps:

Switch to PC Mode: Instead of using Switch mode, try connecting in PC mode by pressing the X button and the pairing button simultaneously.
Check Bluetooth Name: The controller should appear as “Xbox Wireless Controller” in Bluetooth settings
What should I do if the NYXI Warrior's joystick doesn’t reach the edge?
If you're experiencing issues with your NYXI Warrior's joystick not reaching full range, try the following solutions:

Joystick Calibration
  • Put the controller to sleep, then press the ‘-’, ‘A’, and ‘home’ buttons together for about 1 second until the controller vibrates and the second channel light at the bottom lights up.
  • Place the controller on a flat surface and rotate the joystick quickly two times in a row. (Quick rotations are recommended; slow rotations may not calibrate correctly.)
  • Press the ‘+’ button to exit calibration mode.
Update Controller Firmware
  • Press the left joystick, plug in the USB cable, and connect to your computer.
  • Open the software “20240603_SP04_V1.59” on your computer, click “update,” and wait for the controller to vibrate once when the update is complete.
  • Get Firmware Here>>
Adjust Dead Zone Range

  • Download the KeyLinker app on your phone.
  • For Android, press and hold ‘A’ + pairing button; for iOS, press and hold ‘Y’ + pairing button, and open the app.
  • Select the SP04-LV in the app to connect, then click the settings button, select Joystick, and adjust the dead zone slider. Change the left joystick dead zone from 10-80 to 10-75 or 10-70, then click “Apply.”
What should I do if the NYXI Warrior joystick inputs commands automatically without being pressed?
If your Warrior Controller joystick is moving or inputting commands on its own, try the following steps:
  • Disconnect and put the controller to sleep.
  • Enter 3D Calibration Mode: After disconnecting, put the controller in 3D calibration mode and manually calibrate the joystick.
  • Re-pair the controller: Once calibration is complete, re-pair the controller to your device.
NYXI Master P1 Wireless PC Controller
Customer Service Team: Support@nyxigame.com
View more
Why won’t the controller turn on?
Please charge the controller to activate it before the first use. It will power on after charging.
How do I use the mute function?
 The mute function is only available when the controller is connected to a PC via wired connection or receiver.
What are the joystick report rates for the NYXI Master P1, and what do they mean for gameplay?
The report rates for the NYXI Master P1 are as follows:

Wired: 500 Hz – This means that the controller sends updates to the PC every 5ms, providing very low latency and ensuring that your inputs are registered almost instantaneously. This is ideal for competitive gaming where every millisecond counts.

Wireless: 200 Hz – In wireless mode, the controller reports at 200 Hz, or every 7 milliseconds. While this is slightly slower than wired mode, it still offers a solid performance for most gaming scenarios without noticeable lag.

Bluetooth: 160 Hz – When connected via Bluetooth, the report rate drops to 160 Hz, or every 9 milliseconds. This is typically sufficient for casual gaming, but may introduce a bit more latency compared to wired and wireless modes.

In summary, a higher report rate generally translates to faster input recognition and improved responsiveness, making the wired connection the best choice for competitive gaming.
How to Activate Gyroscope Function on NYXI Master P1 for Nintendo Switch?
The gyroscope function does not require any additional steps to activate. Simply ensure that the controller is set to the NS mode. Once connected to the Nintendo Switch, the six-axis functionality will automatically activate when you enter a game.
Is the NYXI Master P1 controller dust and water resistant?
No, the NYXI Master P1 does not support dust and water resistance. It is important to take precautions during regular use and storage to protect the controller from dust, moisture, and spills. Keeping it in a dry and clean environment will help ensure its longevity and performance.
Can the NYXI Master P1 controller be affected by electromagnetic interference, and in what environments?
Yes, the NYXI Master P1 can be susceptible to electromagnetic interference when using the receiver or Bluetooth connection. This interference can come from various nearby electronic devices, including but not limited to:
- Multiple PCs
- Wireless signal devices
- High-power electrical equipment
To minimize any potential disruptions during gameplay, it is recommended to keep the controller away from these sources of interference whenever possible.
How to Use the NYXI Master P1 to Play Diablo IV?
Connect the Controller: Use the receiver or Bluetooth to connect the controller to your PC. If you are using the receiver, ensure that it is in Xinput mode.

Open the Game: Launch Diablo IV. Go to Settings > Options > Controls > Controller, then close the settings window. Your controller should now be ready for use in the game.

Compatible Launchers: The NYXI Master P1 can be used with various game launchers, including Battle.net, Xbox Game Pass (XGP), and Steam.

Enjoy your adventure in Sanctuary!
How can I turn the lighting on or off on my NYXI Master P1 controller?
To toggle the lighting on or off, press and hold the Settings button and the left joystick (L3) for 3 seconds.
What are the Joystick Dead Zones on the NYXI Master P1?
The joystick on the NYXI Master P1 is calibrated with a center dead zone of 5 and an edge dead zone of 10.
How long does the battery last on the NYXI Master P1, and does turning off the lighting affect battery life?
The NYXI Master P1 provides a battery life of approximately 8 hours with lighting enabled. When the lighting is turned off, the battery life extends to around 11 hours.